Privacy Policy

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How do we collect information?

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why do we collect such information?

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We collect such Non-personal and Personal Information for the following purposes:
-To provide and operate the Services;
-To provide our Users with ongoing customer assistance and technical support;
-To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
-To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
-To comply with any applicable laws and regulations.

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How do we store, use, share and disclose your personal information?

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Our company is hosted on the Shopify platform. Shopify provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify's data storage, databases and the general Shopify applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Shopify and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How can you withdraw your consent?

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If you don’t want us to process your data anymore, please contact us at info@boxstepfitness.com

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Privacy policy updates:

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Payment Deposits

 What is it?

Our deposit payment system allows our customers to reserve items and pay in installments.

How it works?

1. Once you have selected your item, you will have a choice to pay a 25% or 50% deposit on your item. 

2. Once selected, check out as normal and you will find that the total amount will have reduced in accordance with your preferred deposit.

3. When you are ready to pay the remaining balance of your order, drop us an email and we will raise an invoice for the pending amount.


Do I receive the item when I pay my deposit?

Delivery

​We send our goods out via the palletways network which is a door-to-door service. Their terms and conditions stipulate to us that Packaging and Goods must be examined immediately upon receipt for any damage or missing items and any acceptance using the terms “unchecked” or “unexamined” etc will be deemed as accepted in full and any later claim will be rejected.

We, therefore, ask for your assistance and request that you check ALL GOODS AND PACKAGING in your consignment upon receipt. Should there be any damage or missing items state this on the carrier’s paperwork? If for whatever reason you are unable to check the goods, please sign for it as “Damaged”. 

These actions will facilitate a speedy and efficient response to any queries and we regret that any claims outside of this procedure will NOT be accepted by Box Step Fitness. Economy deliveries are set to 2-4 working days which may vary depending on the couriers staffing levels, weather conditions or busy periods. In this circumstance Box Step fitness will not be liable for any delayed postage. 

The cut off period for our “Next Day Delivery” service is 2pm each working day. This cut off period also applies to our economy delivery service, meaning any orders placed after 2pm will be packed and sent on the next working day.

​Returns

Box Step Fitness offer a 28 day return / exchange policy on all items. If you are not completely satisfied with your purchase you may return it to us by courier or in person in the products original box / packaging. The item must be delivered to us in the same condition that it was delivered. Return postage fees will not be covered by Box Step Fitness. If you wish to return your item please contact info@boxstepfitness.com with your name, order number and the reason for your return. Please note we will not accept returns that have been made bespoke or customised for the customer. For example printed logo's, metal colour changes, leather logo changes. Please note we will not accept returns on items where our 'Box Step' logo has been removed.

Warranties

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Warranty includes all parts and labour. Broken parts from normal wear and tear or misuse are not covered unless Box Step Fitness has written an agreement to state otherwise. The warranty applies to the original purchaser and is non-transferable. Warranty becomes invalid if any attempts are made by the customer to tamper / repair (add), modify or move our equipment from another property after delivery.

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In some cases, where there is a minor fault, we have a number of steps to deal with the issue. If the damaged is caused by misuse or an accident, the terms of the warranty will be void. Please contact us stating the invoice number and a description of the fault. We reserve the right to request sufficient evidence of the said problem in photo and/or video format. Please find the steps below:

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1. We will attempt to diagnose the issue and provide a resolution over the phone.

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2. If the issue requires a replacement part, we will send said parts with instructions on how to fix. If we do not have the parts on hand at the time, please allow up to 14 working days for us to deliver the replacement part to you. We will send these parts free of charge if the issue is raised within our warranty limit. However, if the issue is raised after the warranty limit, the customer will be responsible for paying for the replacement parts. This excludes new/boxed/installed items, in which case we will attempt to rectify any issues on site. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from us. We will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense.

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If the previous options do not resolve the issue, we will then offer an on-site fix. If, in the rare circumstance, an on-site fix isn't possible. We will replace the item for new provided the item is within its warranty period. Our collections team operate a curb-side only service and In order to return the item, it must be placed on a pallet. If you do not have the original pallet, we will provide one for you. The collections team cannot (and aren't insured to) enter private property and manoeuvre kit around the property.

Box Step Fitness reserve the right to replace or repair an item once whilst within the warranty period. This is in line with Sales and Consumer Goods Act 2015. 

Due to the nature and use of fitness and gym equipment, the customer is expected to meet our terms of use. Failure to do so will render the terms of the warranty void.

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It is our customers responsibility to provide regular machine maintenance. All machines require routine daily, weekly and monthly checks. This includes screws, nuts, batteries and regular lubrication of chains and bearings. If you are not aware of what checks need to be made, please contact us.

Do not exceed the recommended max user weight. The max user weight will be displayed in the product specifications on the product page and in the invoice.