At Box Step we are committed to providing an outstanding service from the moment you order your item, right up to the point of delivery.

In order to maintain our high standards, we send all our items out with Sovereign Transport Services who operate on the Palletways Network. This way we can ensure that your item is safe and tracked during transit. Please note this service is a curb side delivery.

Orders are processed by our team Monday - Friday.

In stock items will be available for immediate dispatch unless stated otherwise in the product description.

Standard delivery is 2-5 working days 

Next working day delivery is also available at checkout

Collection in person is also available but must be arranged prior to ordering. If you would like to schedule a collection from one of our warehouses, please email info@boxstepfitness.com

Once your item has been dispatched, you will receive tracking information via email. This may land in your junk mail so please make sure this is checked.

Palletways Terms and Conditions:

Their terms and conditions stipulate to us that Packaging and Goods must be examined immediately upon receipt for any damages or missing items and any acceptance using the terms “unchecked” or “unexamined” etc will be deemed as accepted in full and any later claim will be rejected. We therefore ask for your assistance and request that you check ALL GOODS AND PACKAGING in your consignment upon receipt. Should there be any damage or missing items state this on the carrier’s paperwork? If for whatever reason you are unable to check the goods, please sign for it as “Damaged” These actions will facilitate a speedy and efficient response to any queries and we regret that any claims outside of this procedure will NOT be accepted by Box Step Fitness.